Unit Knowledge Guide-AMPR320 Assess and address customer preferences MSA ethics and privacy policies in

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTCYS407 Gather

calculate quantities and mark out materials CPCPCM2043 Carry out WHS requirements CPCPCM2047* Carry out levelling TLID0020 Shift materials safely using manual handling methods If you require RPL Kits with comprehensive benchmarking

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources If you require RPL Kits with comprehensive benchmarking

Units of competency SISSSCO014 Develop sport coaches TAEDEL301 Provide work skill instruction TAEASS301 Contribute to assessment * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and specifications UEEEC0003 Assemble and set up basic security systems UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers UEECO0002 Maintain documentation ICTICT214 Operate application software packages UEECD0020 Fix and secure electrotechnology equipment UEEIC0002 Assemble

Unit Knowledge Guide-AMPR320 Assess and address customer preferences MSA ethics and privacy policies inOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner