Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate III Core units BSBESB404 Market new

Core units BSBESB404 Market new business ventures BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS505 Manage organisational customer service BSBSTR601 Manage innovation and continuous improvement FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM611 Monitor performance of financial products and services in meeting client needs FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBLDR601 Lead and manage organisational change BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR602 Develop organisational strategies BSBSUS511 Develop workplace policies and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

and assemble engineering components MEM05037 Perform geometric development MEM08007 Control surface finish production and finished product quality MEM08009 Make up solutions MEM08011 Prepare surfaces using solvents and/or mechanical means MEM08014 Apply protective coatings (basic) MEM09003 Prepare basic engineering drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

crewing and rostering activities in aviation AVIZ0003 Maintain basic situational awareness in an aviation workplace BSBLDR414 Lead team effectiveness BSBWHS411 Implement and monitor WHS policies

water services and adjust water service controls CPCPWT3027 Install backflow prevention devices CPCPRF2023 Collect and store roof water CPCPRF3022 Fabricate and install roof drainage systems CPCPRF3023 Fabricate and install external flashings CPCPRF3024 Install roof components HLTAID011 Provide First Aid Elective units CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM3001 Operate elevated work platforms up to 11 metres CPCPCM2049 Cut mild steel using oxy-LPG-acetylene equipment CPCPCM2052 Weld mild steel using oxy-acetylene equipment CPCPWT3024 Install and maintain domestic water treatment equipment MEM11011 Undertake manual handling MEM13015 Work safely and effectively in manufacturing and engineering MEM16006 Organise and communicate information CPCPCM2053 Weld using metal arc welding equipment CPCPGS3046 Install LPG systems in caravans

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness FBPFSY3003 Monitor the implementation of food safety and quality programs Electives AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS40 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate III Core units BSBESB404 Market newOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of