Learner Guide-SITHCCC041 Produce cakes, pastries and breads Certificate IV aggressive or abusive customers SIRXCEG006

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY2002 Apply food safety procedures FBPOPR2069 Use numerical applications in the workplace FBPRBK3005 Produce basic bread products FBPRBK3006 Produce savoury bread products FBPRBK3007 Produce specialty flour bread products FBPRBK3012 Schedule and produce bread production FBPRBK3014 Produce sweet yeast products FBPRBK3018 Produce basic artisan products FBPWHS2001 Participate in work health and safety processes Elective units FBPRBK2002 Use food preparation equipment to prepare fillings FBPRBK3008 Produce sponge cake products FBPRBK3011 Produce frozen dough products SIRRMER002 Merchandise food products FBPFSY3002 Participate in a HACCP team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG630 Enable program execution BSBPMG634 Facilitate stakeholder engagement BSBPMG635 Implement program governance BSBPMG636 Manage benefits Elective units BSBCRT611 Apply critical thinking for complex problem solving BSBINS601 Manage knowledge and information BSBLDR601 Lead and manage organisational change BSBPEF502 Develop and use emotional intelligence BSBPMG632 Manage program risk BSBSTR601 Manage innovation and continuous improvement BSBSUS601 Lead corporate social responsibility ICTICT602 Develop contracts and manage contracted performance * We can develop additional elective units that are not listed on request (Please contact us for further information)

analyse and interpret threat data ICTCYS610 Protect critical infrastructure for organisations ICTCYS613 Utilise design methodologies for security architecture ICTSAS524 Develop

Units of competency SISXFAC001 Maintain equipment for activities SISXEMR001 Respond to emergency situations SISOCHC001 Lead challenge course sessions

Learner Guide-SITHCCC041 Produce cakes, pastries and breads Certificate IV aggressive or abusive customers SIRXCEG006Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce