Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices AMP analyse and present workplace data

analyse and present workplace data and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

instructional techniques

Units of competency HLTAHW025 Provide information and strategies in health care HLTAHW021 Provide nutrition guidance for specific health care HLTAHW053 Address impact of food security on community health HLTAHW034 Provide healthy lifestyle programs and advice HLTAHW023 Plan

Core units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTAAP001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCCDE001 Support participative planning processes CHCCDE004 Implement participation and engagement strategies CHCEDU008 Share health information CHCGRP001 Support group activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2001 Use furniture making sector hand and power tools MSFGN2001 Make measurements and calculations Elective units CPCCWHS1001 Work safely in the construction industry MEM16008A Interact with computing technology MSAPMSUP201A Receive or despatch goods MSMSUP240 Undertake minor maintenance MSMSUP273 Handle goods MSFKB2002 Provide assistance in cabinet installation MSS402001 Apply competitive manufacturing practices MSS402002 Sustain process improvements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITXCCS008 Develop and manage quality customer service practices AMP analyse and present workplace dataOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to