Assessment Kit-HLTOUT010 Communicate in complex situations to support health care PMA Units of competency CHCPRT001 Identify

Units of competency CHCPRT001 Identify and respond to children and young people at risk HLTAHW038 Assess and promote physical and emotional wellbeing of children HLTAHW031 Provide information/strategies to enhance capacities of Aboriginal/Torres Strait Islander families HLTAHW039 Monitor early childhood growth and development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBOPS504 Manage business risk FNSORG512 Develop

enter and verify programs in supervisory control and data acquisition systems* * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPEF501 Manage personal and professional development FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBESB401 Research and develop business plans BSBOPS304 Deliver and monitor a service to customers BSBOPS404 Implement customer service strategies BSBPEF402 Develop personal work priorities BSBTEC301 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-HLTOUT010 Communicate in complex situations to support health care PMA Units of competency CHCPRT001 IdentifyOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of