SCORM Compliant Package-ICTSAS433 Update ICT client support procedures and assist with policy development TLI Core units BSBCUS403 Implement customer

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRP4300 Manage colour ICPPRN3900 Generate proofs for digital production ICPPRN284 Use colour management systems ICPPRP2600 Proof images * We can develop additional elective units that are not listed on request (Please contact us for further information)

enter and verify programs in supervisory control and data acquisition systems* * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTNWK605 Design and configure secure integrated wireless systems ICTNWK610 Design and build integrated VoIP networks ICTNWK603 Plan

Before we commence writing our learner guides we identify the requirements of the training package/accredited course and collect feedback from industry

SCORM Compliant Package-ICTSAS433 Update ICT client support procedures and assist with policy development TLI Core units BSBCUS403 Implement customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.